Novera Support

Need help with Novera Learn English? Use this page to ask questions, request support, or get help with your account, app access, subscriptions, and learning features.

Contact us

Email: support@novera.app

When contacting support, include your device type, app version, the email address connected to your Novera account if you have one, and a short description of the issue.

What we can help with

Account sign-in, account access, and profile questions
Premium access, subscription status, restore purchases, and cancellation guidance
Questions about stories, vocabulary, grammar, speaking practice, quizzes, reminders, or saved progress
Privacy, data deletion, and personal information requests
Bug reports and technical issues in the iOS, Android, or web app

Subscriptions and billing

Mobile subscriptions are managed through the store account where the purchase was made. If you subscribed on iPhone or iPad, you can manage or cancel the subscription from your Apple ID subscription settings. If premium access does not appear in the app after purchase, open Novera and use Restore Purchases, then contact us if the issue continues.

Privacy and terms

For policy questions, review the Privacy Policy and Terms of Service. You can also email support@novera.app for privacy or account deletion requests.