Refund Policy

Last updated: May 2026

Website Purchases

Website purchases for Novera Premium are processed by Paddle. If you believe you were charged incorrectly, purchased by mistake, or need help with a website subscription, contact support@novera.app with the email address used at checkout and your receipt information.

Refund Review

Refund requests are reviewed based on the payment provider's rules, applicable consumer law, and account usage. Approval is not guaranteed. If a refund is issued, premium access may be removed from the related Novera account.

Subscription Cancellation

Canceling a subscription stops future renewals. It does not automatically refund previous charges unless a refund is approved by the applicable provider.

Mobile App Purchases

Purchases made through an app store are handled by the store where the purchase was made. Refund requests for those purchases should be submitted through the relevant store's refund process.

Contact

For refund questions, contact support@novera.app.